Frequently Asked Questions
Can you provide samples and are they free?
Yes, we provide 5-10 pcs of connector free samples for testing. However, the shipping cost must be covered by the customer.
What is the estimated delivery time?
Stock items are delivered within 1 day. For customized products, the typical delivery timeframe is between 5 to 7 days.
Can you produce items not found in your catalogue?
Yes. If you cannot find a specific product, let us know your requirements. We can design and manufacture new molds (usually taking 35-45 days).
How do you handle shipping for international orders?
Small packages are sent via Express (DHL, FedEx, UPS, TNT). Large orders can be shipped by Air or Sea using standard export cartons to prevent damage.
What payment methods do you accept?
We accept T/T (Wire Transfer), Western Union, and Paypal for your convenience.
Do you offer customized products and packaging?
Yes, we specialize in customized products (especially wire harnesses) and can include your logo or specific information on the packaging.